​Project Insights

Dive into our latest strategy papers that reflect the intersection of innovation, strategy, and AI. Stay updated with our insights to empower your business decisions.

Management data System KPI connected in database for follow earnings,operations and sales data. Businessman using KPI dashboard.Financial business data analytics graph dashboard

Advanced Customer Journey Mapping

Transforming customer interactions through precision analytics, leveraging AI-driven insights to decode complex customer journey patterns and optimize strategic touchpoints.

Breakthrough Mapping Techniques:

  • Multi-dimensional Customer Interaction Analysis
  • Predictive Behavior Modeling
  • Real-time Sentiment Tracking
  • Personalization Strategy Development
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Modern cityscape and communication network concept. Telecommunication. IoT (Internet of Things). ICT (Information communication Technology). 5G. Smart city. Digital transformation.

AI Solutions for User Engagement and Trust

In partnership with Senior management, we lead a comprehensive CX transformation project.

Project Objectives:

  • Map customer journeys
  • Assess real-time customer sentiment
  • AI-powered analytics for service improvement
  • Enhance infrastructure usability
  • Ensure compliance with regulatory obligations
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intelligent vehicle cockpit and wireless communication network concept

From Customer Care to Service Retention

A cutting-edge connected car solution that revolutionizes automotive workshop engagement and customer retention through advanced predictive technologies.

Key Features:

  • Predictive Maintenance Alerts
  • Real-Time DTC Monitoring
  • Driving Behaviour Analysis
  • GPS-performance tracking

Enhancing workshop loyalty and increasing aftersales revenue through a seamless OBDII device and companion app.

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AI-powered digital assistant for vehicle owner's manual with wireless connection technology

Car Owner's Assistant 24/7

Revolutionizing automotive customer experience through an innovative QR/NFC-enabled digital assistant that transforms vehicle onboarding and seamless ownership experience.

Breakthrough Features:

  • Instant QR/NFC-activation
  • Conversational Chatbot
  • Comprehensive Vehicle Feature Walkthrough
  • 24/7 Proactive Digital Support
  • Enhanced Dealership Digital Engagement

Simplifying vehicle ownership through cutting-edge AI technology.

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Business people, hands and tablet screen with UI for customer experience, software or user friendly interface. Closeup, web designer or employees with technology display for UX, CX or AI development

Leadership & CX Playbook

We publish a weekly newsletter and provide frameworks such as CX Playbook to empower businesses to turn feedback into growth.

Key Offerings:

  • Weekly CX Newsletter
  • Playbook
  • Human-centric Strategy Frameworks
  • Data-informed Customer Insights

Transforming customer feedback into strategic growth opportunities.

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Operating a communication and detection system Using a driving safety alert system in public mechanism for alerting oncoming cars Keeping drivers safe

Mobility Market Research

Continuously monitoring industry trends—like CASES (Connectivity, Autonomous, Shared, Electrification, Servitization)—to support clients in transforming mobility business models.

Key Research Insights:

  • Comprehensive analysis of emerging mobility trends
  • Strategic insights from Deloitte's Future of Mobility
  • ACEA market reports interpretation
  • Go-to-market strategy recommendations
  • Customer engagement optimization

Empowering OEMs and dealers to innovate and adapt in a rapidly evolving mobility landscape.

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